The Scottish Social Housing Charter came into effect on 1 April 2012. The aim of The Charter is to help improve the quality and value of the services that social landlords provide. It also supports the Scottish Government’s long-term aim of creating a safer and stronger Scotland. The Charter describes the outcomes and standards that social landlords should aim to achieve and the Scottish Housing Regulator (SHR) evaluate performance of landlords based on the Annual Return on the Charter, which we and all Registered Social Landlords (RSL’s) are required to submit by 31 May each year.
After evaluating the performance data submitted the SHR issues what are called "Landlord Reports" giving headline performance outcomes for each Landlord.
Individual Landlord Reports were published online on 31 August by the SHR and, in a simultaneous statement issued on 31 August the SHR said “Scottish social landlords are continuing to perform well across almost all of the standards and outcomes of the Scottish Social Housing Charter. The SHR goes on to say that “ overall, landlords continue to deliver good services “ The full statement can be accessed on the SHR’s web site
Performance for AHP and MHP in relation to our business critical services is very good and compares well to the Scottish average. We do recognise that our tenant satisfaction levels don’t seem to stand up as well to national comparisons based on the returns to our last self completion survey issued in January 2016. The overall survey findings do not seem to reflect the high levels of satisfaction we are recording when undertaking our rolling programme of post repairs satisfaction surveys. In view of this our Tenant’s Scrutiny Panel conducted a sample survey of their own in order to understand the reason behind a high level of respondents who opted to offer “no opinion” in the survey. The Tenants Scrutiny Panel found those tenants were in fact satisfied with overall service delivery.
In view of this the Osprey Group will review its approach to tenant satisfaction monitoring and particularly the methodology used in order to ensure we are capturing tenant views in the most appropriate way to reflect true satisfaction levels.”
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