Class 2: How we deliver our functions and services

Information about our work, our strategy and policies for delivering functions and services and information for our service users.

How we Deliver our Functions & Services
List of Services Provided Corporate Plan
How to Report a Repair Report a Repair
Right to Repair Information Repair Information
How to Apply for a House Application for Housing
How to Get Information about Tenancy Support Information on Tenancy Support
How to Make a Complaint Complaints
How to Speak to a Housing Officer Contact Us
How we consult with tenants and other customers to inform
and improve service delivery and develop new services
Tenant Handbook
Policies & Procedures
Allocations Policy Allocations Policy
Adaptions Policy Adaption Policy
Anti-Social Behavior Policy Anti-Social Behavior Policy
Asbestos Management Policy Asbestos Management Policy
Arrears Management Policy Arrears Management Policy
Asset Management Policy
(Including Stock Condition Information)
Asset Managing Policy
Privacy Policy Privacy Policy
Environmental Information Regulations Policy Environmental Information
Equality and Diversity Policy Equality & Diversity Policy
Estate management policy Estate Management Policy
Health and safety policy and procedures Health & Safety
Legionella Inspection/Prevention Policy HSE Guidance
Procurement Policy Procurement Policy
Risk Management Policy Risk Management Policy
Rent Setting Policy Rent Setting Policy
Repairs Policy Repairs Policy
Sustainability Policy Sustainability Policy
Tenant Engagement Policy Tenant Engagement Policy 
Tenancy Sustainment policy Tenancy Sustainment Policy

Also See