Welcome to Tenants of Kincardine Housing Co-operative (KHC)


September 2016

Osprey Housing wishes to extend a warm welcome to tenants of Kincardine Housing Cooperative (KHC) to whom we will be delivering  management and maintenance services with effect from Thursday 15 September 2016.

We will be carrying out the managing agents duties initially until 31 March 2017, while KHC goes through a more detailed procurement process to select an agent for the longer term. In the meantime we will work closely with all concerned to make the initial transition as smooth as possible. However, we would ask any tenants from KHC who may wish to contact us from Thursday onwards to bear with us while we finalise the transfer of all the data and information we require for the service to become fully operational. If we can’t deal with your query immediately we will do our best to come back to you as quickly as possible.

Kincardine Housing Cooperative tenants will be aware that we are a Registered Social Landlord with our head office in Westhill. Along with our two subsidiaries that form the Osprey Housing Group, we own and manage housing across Aberdeenshire; Aberdeen City and Moray. We already manage properties in Portlethen, Stonehaven and Fordoun, and are familiar with the local areas and communities in which KHC tenants live.  We provide management services to a range of other housing providers including housing associations; housing trusts and partnerships, we have good experience of providing the services you require.

Osprey Housing has sent a letter out to all KHC tenants introducing ourselves which contains all the immediate information needed on how to contact us; our opening hours and out of office hours contact details. The letter also encloses a factsheet which I hope tenants will find useful. If you are a KHC tenant please refer to this letter although, for convenience we have reproduced the main contact information below:

CONTACT INFORMATION
- Main Line Tel: 01224 548000
- Email: enquiries@ospreyhousing.org,uk
- Reporting Non Emergency Repairs Tel: 01224 548001 / email: repairs@ospreyhousing.org.uk
- Reporting Emergency Repairs (out of office hours) Tel: 01224 548030
- Office Hours:        

Monday – Thursday 9am-5-pm
Friday -  9am – 4pm


We are looking forward to getting to know all the Cooperative’s tenants and the first opportunity to do this will be at the Co-operative’s Annual General Meeting that will be taking place on Wednesday 14 September 2016 at 7pm at Portlethen Academy, Bruntland Road, Portlethen.  If you would like to come along to the AGM, myself and other representatives of Osprey would be delighted to meet you. Otherwise, if you have any questions please don’t hesitate to get in touch.

Please visit the Kincardine Housing Cooperative web site at www.kincardinehousing.org.uk

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