Direct Debit Duplicate Payments


September 2017

Allpay have contacted Osprey Housing and Osprey Housing Moray to inform us of a possible issue for our tenants who made payments on the 8th of September. At the moment Allpay cannot confirm if any of our tenants are affected and as soon as we know if any are we will contact you directly. Allpay have released the following statement to us. "This process is underway and all customers will receive a refund of the duplicated payment by Tuesday 12th September. Your customers will be able to clearly identify the refunded amount in their statement. It is important that you understand which of your specific customers are affected. We are compiling a detailed report of those impacted. As you will appreciate, our priority has been refunding your customers money as fast as practically possible. Next week, your customers will receive a written apology from allpay for this inconvenience and details of their refund. We want to reassure you that this incident is isolated to payments taken on the 8th September only." Osprey Housing and Osprey Housing Moray would like to apologise for any inconvenience that this has caused and we have passed those concerns onto Allpay on behalf of our tenants. For more information please contact the main office on 01224 548000 or 01343 543210.

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