Covid-19/Coronavirus - Important Update for Tenants and Customers


March 2020

Following our communication with you last week we want to let you know that Osprey Housing continue to follow the precautions, guidelines and advice issued by the government and health bodies. This is to protect everyone so that we can continue to provide services to our tenants and customers in these challenging times.

Our offices in Westhill and Lossiemouth are now closed to the public. If you wish to contact us please do so on our enquiries number of 01224 548000. You can also contact us through e-mail at

In order to reduce the risk of infection for everyone and continue to deliver essential services, we will until further notice severely limit face-to-face contact with tenants, customers and housing applicants. Should our staff and/or contractors phone to make an appointment with you they will ask some screening questions to check if you or anyone in your household is unwell with a cough or temperature and schedule the visit taking account of any self-isolating period.

To help us with this and our ongoing delivery of services, please tell us if you or any of your household are:

  • Self-isolating.
  • Displaying coronavirus symptoms.
  • In the high risk categories.
Your cooperation, help and understanding when asked these questions is most appreciated as we are taking this action to minimise the risk of infection to you, your household and the wider community. Tenants who feel particularly vulnerable or might feel in any difficulty should contact us so that we can offer the best type of support we can.

Please do stay aware of the general guidance available in preventing the spread such as:

  • Wash your hands for about 20 seconds with soap and hot water or use a sanitiser gel regularly.
  • Use a tissue for coughs and sneezes.
  • If you don’t have a tissue use your sleeve.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

In the meantime, we continue to monitor the information, advice and guidance from the UK and Scottish Governments and will implement any further recommended changes to our working practices. Where there is any further change, we will update you via the web site and social media.

Please let us have an up-to-date email address so we can continue to keep you informed. Otherwise please consult our website, if you can sign up to our Facebook page and/or follow us on Twitter/other social media to keep updated.

If you have difficulty doing any of this please contact us so we can make arrangements to communicate with you individually.

For more information about what to do if you are concerned about Coronavirus (Covid-19) please see the latest advice at

Thank you for your understanding and cooperation – we will continue to deliver the best service we can during these unprecedented times.

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