Domestic Abuse

Services Offering Information and Advice

If you are in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide gives advice on what to do to get help.

If you are a victim of domestic abuse, and wish to speak to someone, please call 01224 548000 and we will connect you to a Tenancy Support Officer or complete the following form Support Referral Form

Seeking support if you are being abused can be difficult, and you may feel like there is nowhere to turn. However, free and confidential help and support is available and you will be taken seriously. 

We will:

  • provide a sensitive and confidential response to anyone approaching us for assistance in cases of domestic abuse
  • ensure that anyone experiencing domestic abuse can ask to meet our staff in confidence at our offices or at an agreed choice of safe venue. We will also agree the safest method of contact to use
  • work with any individual experiencing domestic abuse irrespective of age, gender, sexuality, disability, ethnicity, religion or social background

You can also download the Bright Sky app onto your mobile device. Bright Sky allows you to record incidents of domestic abuse and has details of support agencies that can help you.

You can find more useful information by following the links below: 

Safe Spaces

If you need a safe space to escape to or to access help and support, pharmacies including Boots, Superdrug, Morrisons and independent pharmacies across the UK provide ‘Safe Spaces’ in their consultation rooms for people experiencing domestic abuse. Find your nearest Safe Space.

If you are not in immediate danger but would like to talk to someone about something you or someone you know is experiencing, please call one of the following helplines:

National Organisations for Women

National Domestic Violence Helpline

Telephone: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk (you will receive a response within 3 working days)
Website: www.nationaldomesticviolencehelpline.org.uk

Refuge

Telephone: 0808 200 0247 (24 hours)
Email: info@refuge.org.uk
Website: www.refuge.org.uk

Women's Aid

Telephone: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk
Website: www.womensaid.org.uk

Rights of Women

Family law advice line: 020 7251 6577 (Tuesday, Wednesday and Thursday 7pm to 9pm; Friday 12 noon to 2pm). Further information on their website

Criminal law advice line: 020 7251 8887 (Tuesday 10am to 12pm, Thursday 7pm to 9pm). Further infromation on their website

Immigration and asylum law advice line: 020 7490 7689 (Monday and Thursday 10am to 12pm; 2pm to 4pm). Further information on their website

E-mail: info@row.org.uk
Website: www.rightsofwomen.org.uk

National Organisations for Men 

Men's Advice Line

Helpline: 0808 801 0327

The helpline is open Monday to Friday, 10am to 5pm
Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk

Mankind Initiative

Telephone: 01808 800 1170 (Freephone - will not show on your bills), 01823 334 244 (Helpline - for those with inclusive minutes)
Open Weekdays, 10am to 4pm (excluding bank holidays)
Website: www.mankind.org.uk

Survivors UK Ltd

Telephone: 0808 801 0332 (Open Monday - Sunday, 12pm - 8pm)

Webchat: https://www.survivorsuk.org/male-nonbinary-survivor-helpline

Whatsapp or SMS: 07860 031252 (open 7 days a week, 12pm - 8pm)

E-mail: help@survivorsuk.org
Website: www.survivorsuk.org

Male-Rape.org.uk

Submit a contact form  http://www.male-rape.org.uk/contact/
E-mail: colin@male-rape.org.uk
Website: www.male-rape.org.uk

National Organisations for Women and Men 

Police Domestic Violence Units

There are a number of police domestic violence units, which have staff specially trained to help people experiencing domestic violence. They work closely with other organisations such as local solicitors and Women’s Aid groups. Your local police station, in the phone book under Police, will be able to tell you if they have a domestic violence unit, or where the nearest one is.

National Centre for Domestic Violence 

Telephone: 0800 970 2070
Website: www.ncdv.org.uk

Rape Crisis

National Freephone Helpline: 0808 802 9999 (Available 24/7)
Website: www.rapecrisis.org.uk

Honour Network Helpline

Helpline: 0800 599 9247 (Monday to Friday from 9.30am to 5pm)
Website: www.karmanirvana.org.uk

Hourglass (Elder Abuse)

Helpline: 0808 808 8141 (Freephone Available 24/7)

Free text:  078 6005 2906
Website: https://wearehourglass.scot/scotland

National Stalking Helpline

Helpline: 0808 802 0300
Open Monday - Friday,  9.30am to 4pm
Email: advice@stalkinghelpline.org
Website: www.stalkinghelpline.org

Respect Phoneline

Telephone: 0808 802 4040 (free from landlines and mobiles within the UK) Monday to Friday 10am to 5pm
Webchat:  https://respectphoneline.org.uk/contact-us/ Monday to Friday 9am to 10am
Website: www.respectphoneline.org.uk

National Organisations for Lesbian, Gay, Bisexual and Transgender People

Galop LGBT Domestic Abuse Helpline

Helpline:  0800 999 5428 Open Monday and Tuesday 9:15am to 8pm, Wednesday to Friday 9:15am to 4:30pm 
Web-Chat: https://www.galop.org.uk/helpline Open Monday and Thursday 10am to 4.30pm

Email: help@galop.org.uk
Website: www.galop.org.uk