Osprey Housing (AHP) is committed to improving services and continually review our performance by setting ourselves Key Performance Indicators (KPI’s)
The Scottish Housing Regulator introduced The Scottish Social Housing Charter in 2013 and released a list of Charter Indicators for RSL’s. Part of the Charter is to keep our tenants informed with how we perform as a landlord.
This table concentrates on areas that we know are important to you.
|OH 2015-16||OH 2016-17 end of Q2|
|Gross Rent Arrears||3.5%||3.0%|
|Average void relet days||15.1 Days||14.1 Days|
|% Void loss||0.3%||0.46%|
|Average length of time taken to complete emergency repairs||2.3 Hours||2.4 Hours|
|Average length of time taken to complete non-emergency repairs||7.8 Days||9.1 Days|