Scottish Social Housing Charter Launched

April 2012

Scottish Social Housing Charter Launched

The Scottish Social Housing Charter was approved by the Scottish Parliament on 14 March 2012 and was formally launched by Minister for Housing and Transport Keith Brown MSP on 2 April 2012. The final text of the document is available here:


Prior to being finalised the Scottish Government completed a long consultation process. AHP submitted a formal response as did AHPTA (out Registered Tenant’s Association). Both AHP and AHPTA called for a reduction in the number of defined outcomes (originally 71) and also simplification of how outcomes were presented.

We are delighted to see the final version contains 16 outcomes, with some simplification and we believe our respective responses contributed to these changes being made.

The Scottish Social Housing Charter sets the standards and outcomes that all social landlords should aim to achieve when delivering their housing services.

The Scottish Housing Regulator will in turn use the Charter as the starting point for assessing a landlord's performance. It will publish performance reports, and will be able to set performance improvement targets. 

What is an outcome?

An outcome is simply a result that we want to happen.

The Charter is a list of outcomes, or results, that landlords should achieve.

How does it work?

>The Charter provides tenants and other customers with a clear statement of what they can expect from AHP in relation to the delivery of the Housing service.

> By helping AHP target its efforts on achieving the outcomes that most matter to our tenants and customers.

The Scottish Housing Regulator (SHR) shall launch a consultation relating to Performance Measures against the Charter in June 2012, to run until August 2012.   The SHR aims to publish the finalised measures by October 2012, with organisations required to begin gathering data against these measures from April 2013. 

If you have any questions about the Charter please don’t hesitate to contact us. 

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