Sector Awards for Local Tenants

From left to right, Osprey Executive Director Glenn Adcook, Tenants Scrutiny Panel Chairman Bill Robertson and OTRA Charirman Bill Chapman

December 2016

A group of local tenants has won a housing sector award for the impact it has had on improving landlord services.

The Osprey Housing Group’s Tenant Scrutiny Panel has picked up a Scottish Government backed award for the work its members carried out to help shape and improve repairs processes and performance. The Tenant Participation Advisory Service (TPAS) awards recognise best practice across the sector.

Osprey Executive Director, Glenn Adcook, welcomed the news: “We work very closely with our Tenants Scrutiny Panel and listen to their views. In a very short period of time they have gained an understanding of the Scottish Social Housing Charter and in turn how Osprey as their landlord should be meeting tenant expectations”.

“There is no doubt their input has improved services for all tenants and their recommendations consistently provide a balance between service provision and value for money.”

The panel’s work has resulted in significant improvements to the average number of hours taken to complete emergency repairs, the average number of days for non-emergency repairs and the number of repairs completed successfully on the first visit. Improvements have also included new policies and procedures relating to lettable standards and the type of external structures tenants should be able erect within the curtilage of their homes.

Chairman of the Panel, Bill Robertson , said: “We are delighted to have won this award and we regard the scrutiny process as ‘real time’ working, consistently providing Osprey with bite size improvements which could be implemented immediately. The Osprey board and management team are very receptive to what essentially amounts to a continuous tenant audit of their services.”

TPAS Chief Executive, Lesley Baird, said: “This award is well deserved and tenant panels across Scotland do so much to help improve housing services and to help their local communities.”

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