Support & Advice

Assistance & Guidance

We can provide assistance with completing forms for Housing Benefit or Universal Credit and our Housing Management team can provide support and guidance on a number of welfare rights aspects. We can also sign post you to alternative support agencies that can assist you with the difficulties you face, dependent on circumstances.

Some tenants may qualify for assistance to help pay rent. Advice on this can be sought from the Housing Management team. Alternatively, tenants can contact their Local Housing Benefit Office directly. Tenants in receipt of Housing Benefit must notify the Housing Benefit Office of any changes in circumstances, e.g. your employment status, admitted to hospital. Tenants in receipt of Universal Credit must notify DWP of any changes in circumstances that may affect your entitlements.

If help and advice is required with Benefit claims, tenants should contact their Housing Officer for advice.

They may also approach either their Local Authority Office, the Citizens Advice Bureau, Social Worker or call our Customer Services number to speak with our Tenancy Sustainment Coordinator.

Housing Benefit Contact:

Energy Advice Service

Osprey (AHP and MHP) have an Housing Energy Advice Officer, working with tenants to tackle Fuel Poverty affecting our tenants across Aberdeenshire and Moray.

The signs of Fuel Poverty are often missed and our advisor is trained to identify those affected and if you think you fit any of the following criteria affects you, then you may benefit from a call or home visit from our Housing Energy Advice Officer. To make a referral please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Osprey on 01224 548000 or 01343 543210.

Fuel Poverty Checklist –

Vulnerable groups:

  • Elderly
  • Young children
  • Long term medical conditions or those living with a disability

The signs:

  • Home too cold/draughty
  • Fuel bills too high
  • Using a prepayment meter
  • Staying in bed to stay warm
  • Only heating one room
  • Signs of damp

Simple and Quick Energy Saving Ideas

  • Hang washing out to dry rather than use the tumble drier
  • Do not over fill your kettle - boil only the amount you need
  • Try turning your room thermostat down by around 1 degree as this could save you up to 10% on your heating bill
  • Use low energy light bulbs
  • Try taking a shower instead if a bath as this uses less than half the hot water
  • Make sure your taps are turned off as a dripping hot tap is wasting hot water
  • Turn off your appliances at the wall and do not leave them on standby
  • Close your curtains at dusk
  • Set your hot water storage cylinder to 60 degrees Celsius
  • If you have a hot water storage tank make sure it is insulated
  • Switch off lights when you are not in the room
  • Cook with your microwave
  • Keep lids on the pans when cooking
  • If you have a fan oven always choose the fan setting
  • Make better use of the natural light, keep windows clean and clear of large ornaments or creeping plants

Switch Your Energy Supplier

One of the easiest ways to save money on your fuel bill is to check if you are on the cheapest tariff available to you. If you are not you should consider changing your energy supplier. The easiest way to find out about the best deals available is to go online and check out some comparison web sites. You can also contact the fuel suppliers directly.

Questions you should ask before your switch

  • How much will I pay per unit?
  • Is there a standing charge?
  • How can I pay my bills?
  • Is there a discount if I switch my gas and electricity supply?
  • What is the cost per unit?
  • Is there a cancellation charge?
  • Is there likely to be any increase in the future