Class 7: How we are performing

Information about how we perform as an organisation, and how well we deliver our functions and services.

How we are Performing 
ARC report to tenants ARC Report
Performance standards/indicators Performance
Bench marking information Bench marking Information
Complaints policy, guidance and forms

Complaints Policy

Tenant Guidelines

Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes) Complaints/Compliments
Tenant scrutiny reports On Request

Also See