Class 7: How we are performing
Information about how we perform as an organisation, and how well we deliver our functions and services.
| How we are Performing | |
|---|---|
| ARC report to tenants | ARC Report |
| Performance standards/indicators | Performance |
| Bench marking information | Bench Marking Information |
| Complaints policy, guidance and forms | |
| Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes) | Complaints/Compliments |
| Tenant scrutiny reports | On Request |
Also See
- Class 1 - About Osprey Housing
- Class 2 - How We Deliver Our Functions and Services
- Class 3 - How We Take Decisions and What We Have Decided
- Class 4 - What We Spend and How We Spend It
- Class 5 - How We Manage Our Human, Physical and Information Resources
- Class 6 - How We Procure Services From External Providers
- Class 7 - How We Are Performing
- Class 8 - Not Applicable
- Class 9 - Not Applicable
