Class 1: About Osprey Housing
Information about Osprey Housing Ltd, who we are, where to find us, how to contact us, how we are managed and our external relations.
| Descriptions of Who We Are | |
|---|---|
| Mission Statement | Mission Statement |
| Vision | Vision |
| Values | Values |
| Corporate Objectives | Corporate Objectives |
| Area(s) of operation | Business Plan |
| Key activities; strategic/corporate plan(s) | Business Plan |
| Business plan (or summary) | Business Plan |
| Customer code/charter | Customer code/charter |
| Location and opening arrangements | |
|---|---|
| Address | Address |
| Telephone number and e-mail address for general Enquiries (and dedicated lines where appropriate) |
Enquires |
| Opening times | Opening Times |
| Local/area office contact details | Contact Details |
| Contact details for making a complaint | Complaints |
| Information relating to Freedom of Information | |
|---|---|
| Publication Scheme & Guide for information | Publication Scheme |
| Charging schedule for published information | Charging Schedule |
| Contact details and advice on making an FOI | Online - FOI Request |
| Freedom of information policies and procedures | FOI Policy & Procedures |
| Charging schedule for environmental information provided in response to requests made under EIRs |
Guide to Information |
| About our Board of Directors | |
|---|---|
| Names/Professional biographical details | Names/Professional biographical details |
| When they became a Board Member | When |
| When they became an office bearer | Office bearer |
| Description of the Role of the Board of Directors | Schedule of Delegated Authority |
| Governance structure chart (including sub-committees and working groups) | Governance Structure Chart |
| Remits for Board of Directors and any sub-committees | Schedule of Delegated Authority |
| How to Become part of the Board of Directors | How to become part of the Board of Directors |
| About our Staff | |
|---|---|
| List of Staff | List/Contact Details |
| Organisational structure | Organisational Structure |
| Governance Documents and Corporate Policies | |
|---|---|
Rules/articles |
Articles of Association |
| Standing Orders | Standing Orders |
| Membership policy | Not Applicable |
| Code of conduct for staff | Code of Conduct Staff |
| Board of Directors | Code of Conduct Board of Directors |
| Entitlements payments and benefits policy (or equivalent, including arrangements for payments for expenses and subsistence | Entitlements Payments & Benefits |
| Register of interests | On Request |
| Equality and Diversity | Equality and Diversity Policy |
| Health and safety policy | Health and Safety |
| Sustainability policy | Sustainability Strategy |
| Relationship with Regulators | |
|---|---|
| Engagement plan with Scottish housing regulator | Engagement Plan |
| Assurance statement | Assurance Statement |
| Annual return on Charter submission to SHR | ARC Submission |
| Financial returns to SHR | Accounts |
| Charter reports to tenants | ARC Tenant Report |
| Internal and External audit arrangements | Internal & External Audit |
Also See
- Class 1 - About Osprey Housing
- Class 2 - How We Deliver Our Functions and Services
- Class 3 - How We Take Decisions and What We Have Decided
- Class 4 - What We Spend and How We Spend It
- Class 5 - How We Manage Our Human, Physical and Information Resources
- Class 6 - How We Procure Services From External Providers
- Class 7 - How We Are Performing
- Class 8 - Not Applicable
- Class 9 - Not Applicable
