Class 2: How we deliver our functions and services

Information about our work, our strategy and policies for delivering functions and services and information for our service users.

How we Deliver our Functions & Services
List of Services Provided	Corporate Plan
How to Report a Repair	Report a Repair
Right to Repair Information	Repair Information
How to Apply for a House	Application for Housing
How to Get Information about Tenancy Support	Information on Tenancy Support
How to Make a Complaint	Complaints
How to Speak to a Housing Officer	Contact Us
How we consult with tenants and other customers to inform and improve service delivery and develop new services	Tenant Handbook

Policies & Procedures
Allocations Policy	Allocations Policy
Adaptations Policy	Adaptations Policy
Anti-Social Behavior Policy	Anti-Social Behavior Policy
Asbestos Management Policy	Asbestos Management Policy
Arrears Management Policy	Arrears Management Policy
Asset Management Policy (Including Stock Condition Information)	Asset Management Policy
Privacy Policy	Privacy Policy
Environmental Information Regulations Policy	Environmental Information
Equality and Diversity Policy	Equality & Diversity Policy
Estate management policy	Estate Management Policy
Health and safety policy and procedures	Health & Safety
Legionella Inspection/Prevention Policy	HSE Guidance
Procurement Policy	Procurement Policy
Risk Management Policy	Risk Management Policy
Rent Setting Policy	Rent Setting Policy
Repairs and Maintenance Policy	Repairs and Maintenance Policy
Sustainability Policy	Sustainability Policy
Tenant Participation Strategy	Tenant Participation Stratagy
Tenancy Sustainment policy	Tenancy Sustainment Policy

Also See