How to Report a Repair

During normal office hours report a repair by;

• Calling our Customer Services team on Westhill 01224 548001 or Lossiemouth 01343 543210
• Emailing our Repairs inbox at repairs@ospreyhousing.org.uk
• Using our online repair report form.

Office Opening Hours

Westhill
9am - 5pm (Monday - Thursday)
9am - 4pm (Friday)

Lossiemouth
10am - 2pm (Monday)
1pm - 5pm (Wednesday)
9am - 1pm (Friday)

Emergency Out of Hours Service

If you experience an emergency repair situation out with our office opening hours please call the emergency repair line on:

Westhill - 01224 548030
Lossiemouth - Heating/Hot Water breakdowns - call Heatcare on 01343 842042
All other emergency repairs - call Moray Council on 03457 565656

What is an emergency?

Examples include:

• complete loss of power
• complete loss of heating and hot water
• insecure property
• structurally unsafe building
• isolate/make safe electrics or damaged ceiling after severe water penetration
• attendance to smoke detector or carbon monoxide activation