Meet our Senior Leadership Team

Stacy Angus

Chief Executive Officer

Stacy joined Osprey Housing at the start of 2006 initially working in varying roles in the Housing and Asset teams.  In 2013 Stacy was then appointed to the role of Integration Manager, on a  secondment basis.  Further progressing from this, Stacy moved onto the permanent position of Performance Improvement Manager in July 2014.  During 2017 Stacy then made the move to the role of Housing Services Manager managing the housing teams for the Group, this role was subsequently re-designated to Director of Housing Services.  In 2021 appointment was made to Chief Executive following the retirement of Glenn Adcook. 

• Chartered Institute of Housing Diploma in Housing
• Chartered Member of the Chartered Institute of Housing

Gary Walker

Director of Finance

Gary joined Osprey Housing in May 2013 initially as the Business Services Manager before being promoted to the role of Chief Finance Officer in 2014. This was subsequently re-designated to Director of Finance in 2021.

Gary began his career with BT Scotland, undertaking a variety of positions, including working as an assistant accountant responsible for fixed assets. He commenced his housing career in the Private Rented Sector before moving into Social Housing in 1998, as the Finance Manager of a local Housing Association. A position he held for over 15 years before joining the Osprey Housing Group.

Dan Thompson

Director of Housing Services

Having worked within the housing sector for the past seventeen years, Dan has had experience in a variety of roles, most recently as a Senior Business Improvement Officer and prior to that as a Senior Housing Officer. Following the promotion of Stacy Angus to Chief Executive Officer, he was successful in being appointed as Director of Housing Services and is excited by the challenges ahead.

• Masters in Housing Management
• Chartered Member of the Chartered Institute of Housing
• Diploma in Planning and Property Development

Ryan Swan

Director of Assets

Clare Ruxton

Director of Corporate Services

Following over twenty years of working as an HR practitioner in the NHS Wales and latterly in Scotland where she worked as Deputy Director of Workforce at NHS Grampian, Clare enjoys working in the housing sector in north east Scotland. Having joined Osprey in 2017, one of the major challenges is still getting to grips with the wide remit her role covers – customer services, governance, health and safety, IT, risk management, data information and communication as well as HR, are all areas of her responsibility. All goes to make sure each day is different and certainly a learning experience!

• Fellow of Chartered institute of Personnel and Development
• Masters in Human Resource Management
• Masters in Education

Click the link below to access the Osprey Housing rent consultation 2023-24

COVID-19 INFORMATION

We know that these are increasingly worrying and stressful times for tenants and families and we are continuing to monitor the situation and identify relevant advice and support to share with you all.  As we are now moving past the immediate emergency response and into a longer period of restrictions and mitigation, we felt it was the right time to update all tenants of how we are now working and what we can do to continue to support you. Continued and sustained service delivery is our key focus along with supporting tenants as best we can throughout this time.

Our Business Continuity Plan is now fully rolled out and working well, our staff team are fully operational working from home and our offices closed. The Customer service team remain available on 01224 548000 or This email address is being protected from spambots. You need JavaScript enabled to view it. during normal office hours.

Emergency repairs out of hours service remains accessible on 01224 548030.

At present we are only carrying out home visits where it has been deemed essential in providing you with a service. Our staff will take the necessary steps under current guidance to keep you safe and will not enter your home if you do not wish.  It is important that you keep us informed of changes to your contact details to allow us to keep you informed as best we can.

We post regular updates on the Osprey Housing Facebook page, the Osprey App and our web site – please follow us to be kept informed of relevant information and articles that may be useful and helpful to you.

If you are not able to make contact using electronic or digital methods, please let us know which communication method is best for you.

We have added a tenant support self referral form covering aspects such as food parcel referrals, wellbeing and rent advice. Fill in the online form here to request contact from one of our team.

Our principle message to you, our tenant, is that we are here to help you - Please Contact Us for any assistance you may need.

To download the Osprey Mobile App search for 'Osprey Housing' at these QR codes.

Android – Google Play

Apple – App Store

Privacy Policy

General Data Protection Regulations

Here at Osprey Housing we take your privacy seriously; we will only use your personal information to administer your tenancy and provide the services you have requested from us. Below is a link to our Privacy Policy and how we use the information we receive.

Policy Link( PDF)

How we collect information from you and what information we collect

We collect information about you:

• when you apply for housing with us, become a tenant, request services/ repairs, enter in to a factoring agreement with ourselves howsoever arising or otherwise provide us with your personal details
• when you apply to become a member;
• from your use of our online services, whether to report any tenancy/ factor related issues, make a complaint or otherwise;
• from your arrangements to make payment to us (such as bank details, payment card numbers, employment details, benefit entitlement and any other income and expenditure related information).

We collect the following information about you:

• name;
• address;
• telephone number;
• e-mail address;
• Ethnicity;
• Disability;
• National Insurance Number;
• Next of Kin.

We receive the following information from third parties:

• Benefits information, including awards of Housing Benefit/ Universal Credit
• Payments made by you to us;
• Complaints or other communications regarding behaviour or other alleged breaches of the terms of your contract with us, including information obtained from Police Scotland and other partner agencies (Social work, Support services, etc);
• Reports as to the conduct or condition of your tenancy, including references from previous tenancies, and complaints of anti-social behaviour

Why we need this information about you and how it will be used

We need your information and will use your information:

• to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you
• to enable us to supply you with the services and information which you have requested;
• to enable us to respond to your repair request, housing application, tenancy related queries and complaints made;
• to analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;
• to contact you in order to send you details of any changes to our or supplies which may affect you;
• for all other purposes consistent with the proper performance of our operations and business; and
• to contact you for your views on our products and services.

Sharing of Your Information

The information you provide to us will be treated by us as confidential and will be processed only by our employees within the UK/EEA. We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

• If we enter into a joint venture with or merged with another business entity, your information may be disclosed to our new business partners or owners;
• If we instruct repair or maintenance works, your information may be disclosed to any contractor;
• If we are investigating a complaint, information may be disclosed to Police Scotland, Local Authority departments, Scottish Fire & Rescue Service and others involved in any complaint, whether investigating the complaint or otherwise;
• If we are updating a change of tenancy, your information may be disclosed to third parties when you move in/out (such as utility companies and Local Authority);
• If we are investigating payments received or otherwise, your information may be disclosed to payment processors, Local Authority and the Department of Work & Pensions;
• If we are conducting a survey of our products and/ or service, your information may be disclosed to third parties assisting in the compilation and analysis of the survey results.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Transfers outside the UK and Europe

Your information will only be stored within the UK and EEA.

Security

When you give us information we take steps to make sure that your personal information is kept secure and safe. Details of how we do this are contained in our Privacy Policy.

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

Our full retention schedule is available in our Privacy Policy and on our website

Your Rights

You have the right at any time to:

• ask for a copy of the information about you held by us in our records;
• require us to correct any inaccuracies in your information;
• make a request to us to delete what personal data of your we hold; and
• object to receiving any marketing communications from us.

If you would like to exercise any of your rights above please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information.

The Information Commissioner’s contact details are noted below:

The Information Commissioner’s Office – Scotland
45 Melville Street, Edinburgh, EH3 7HL
Telephone: 0131 244 9001
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms and Conditions

The terms and conditions below will govern your use of our website and all sub domains. You must accept these terms and conditions in full; if you disagree with any part of these terms and conditions please do not use our website.

Intellectual Property Rights

Unless otherwise stated, we own the intellectual property rights in the website and material on the website.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

Licence To Use Website

When using our website you can view, download for caching purposes, and print pages, however, there are conditions:

• Material from this website must not be republished in any form or reproduced or stored on any other website. (Public or private retrieval system)
• Without our express permission (written) you must not copy, sell, resell or otherwise exploit our website for commercial purpose.
• Material on our website must not be edited or modified in any way.

Limitations of Liability

All information on this website is given free-of-charge, we cannot be held liable in respect of the information given on this website.

We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.

We do not guarantee that our website will remain available or that all the material used is kept current.

We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) to the maximum extent permitted by applicable law.

We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, however, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted Access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

ID and Password Usage

If at any time we provide you with a user ID and password to enable you to access restricted areas of our website, you must ensure that that user ID and password is kept confidential. You will accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

Bulletin Board/Chat Room/Comments

You must not use our website in any way that causes, or may cause, damage to the website or harm the usability of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

Illegal Use of Website

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English, Scottish and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

Policy Amendments

We may occasionally update this privacy policy by posting a new version on our website. It is in your interest to check this page regularly to ensure you are comfortable with any changes made.

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.