Job Title:                Customer Services Assistant

Term:                     Fixed term contract ending 31 March 2026

Full Time:               21 hours per week (7hrs per day Wed – Fri)

Salary:                    £17,277 per annum

Location:                Westhill

Start Date:              ASAP

Osprey Housing is a social housing organisation committed to the mission of providing high quality affordable housing and services to the people in the communities they serve throughout Aberdeenshire, Moray and the City of Aberdeen. We own over 1,800 homes for social rent, providing stable and sustainable tenancies to a wide range of tenants. We also provide key support services to help our tenants and communities succeed.

We are currently seeking to recruit a highly motivated and enthusiastic Customer Services Assistant to join our busy Customer Services Team on a part time fixed term contract ending 31 March 2026, to cover a period of maternity leave.

The successful candidate will provide excellent front line customer service to all tenants, clients and service users making contact with Osprey. This will include dealing with tenant or prospective tenant queries, reporting of tenant repairs to contractors, and ensuring effective tenant communications on a variety of housing related aspects.

The ideal candidate will have good experience of working in a busy office environment and be committed to providing high quality customer care. They should also possess good computing skills, be an excellent verbal and written communicator, confident with a pleasant personality, efficient and well organised, able to work on their own initiative and enjoy dealing with the public. Experience of working in the Housing Sector would be an advantage but is not essential.

Osprey operates a flexible hybrid working environment. This role will allow you to work flexibility between your home and our HQ in Westhill, Aberdeenshire, although during your probationary period the majority of your time will be spent in the office. As a valued member of our team you will enjoy a fantastic range of benefits including flexible working, a contributory pension scheme, 3 x salary life assurance, wellbeing and health benefits, and access to online discounts for hundreds of retailers.

The main focus, duties and responsibilities of the job are detailed in the Job Description.

For further details please download the recruitment pack here: Recruitment Pack

To apply please complete the following application form: Application Form

Please note CVs will not be accepted.

Closing date for return of applications is Monday 9 June 2025 at 17:00.

Interviews are expected to take place on Monday 16 June 2025