IslaMarie Turnbull

IslaMarie Turnbull

November 14th, 2019

Stuart Robertson

Stuart joined the Osprey Housing Board of Directors in 2013.

Stuart established the post of Planning Gain Coordinator with Aberdeenshire Council in 1998 being responsible for the provision of infrastructure contributions from developers together with the procurement of affordable housing. I retired from the Council in 2011. He previously held posts in the housebuilding industry and civil engineering sector including offshore and onshore projects.

November 14th, 2019

Mike Scott

Michael joined the Osprey Housing Board of Directors in 2006.

Michael spent almost 30 years in Local Government in Inverness, Angus and Aberdeen, nearly 25 as a Chief Officer, in various departments including Planning, Housing and Health & Social Care. In January 2006 he took early retirement and established himself as a management consultant/interim manager and has since followed his many and varied interests. Michael has had a long-standing interest in tackling fuel poverty and promoting energy efficiency. He is a Company Director of Scarf and Vice Chair of Aberdeen Heat & Power Ltd. Michael is also Chair of Scarf Enterprises (Scotland) Ltd and in addition he is on the First-tier Tribunal for Scotland and recently joined the Board of the Disabled Persons Housing Service (DPHS) in Aberdeen. Michael also served on the NHS Grampian Board for a number of years. He remains a Fellow of the Chartered Institute of Housing and a Member of the Royal Town Planning Institute.

Class 1: About Osprey Housing

Information about Osprey Housing Ltd, who we are, where to find us, how to contact us, how we are managed and our external relations.

Descriptions of Who We Are
Mission Statement Mission Statement
Vision Vision
Values Values
Corporate Objectives Corporate Objectives
Area(s) of operation Business Plan
Key activities; strategic/corporate plan(s) Business Plan
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Customer code/charter Customer code/charter
Location and opening arrangements
Address Address
Telephone number and e-mail address for general Enquiries
(and dedicated lines where appropriate)
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Publication Scheme & Guide for information Publication Scheme
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response to requests made under EIRs
Guide to Information
About our Board of Directors
Names/Professional biographical details Names/Professional biographical details
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When they became an office bearer Office bearer
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Governance structure chart (including sub-committees and working groups) Governance Structure Chart
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List of Staff List/Contact Details
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Governance Documents and Corporate Policies

Rules/articles

Articles of Association
Standing Orders Standing Orders
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Code of conduct for staff Code of Conduct Staff
Board of Directors Code of Conduct Board of Directors
Entitlements payments and benefits policy (or equivalent, including arrangements for payments for expenses and subsistence Entitlements Payments & Benefits
Register of interests On Request
Equality and Diversity Equality and Diversity Policy
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Sustainability policy Sustainability Strategy
Relationship with Regulators
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Assurance statement Assurance Statement
Annual return on Charter submission to SHR ARC Submission
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Internal and External audit arrangements Internal & External Audit  

Also See

The future of housing and changing housing needs in North East Scotland will be discussed at the inaugural Bill Chapman Housing Horizons Lecture, hosted and organised by Osprey Housing Group, tonight, Wednesday 6th November, at Holiday Inn, Westhill. The lecture is part of Osprey’s 20th anniversary celebrations.

The housing market in Aberdeen and Aberdeenshire is under pressure. The combined pressures of a sustained economic downturn, a reduction in new build developments, an aging population and the struggles younger people face to secure affordable quality accommodation mean that housing associations have an essential role to play as we enter the 2020s and beyond.

Sally Thomas, CEO of the Scottish Federation of Housing Associations, will deliver the first ever Bill Chapman Housing Horizons Lecture at the Holiday Inn, Westhill on Wednesday.

Her speech will cover the future of housing in Scotland, with an emphasis on tenants, communities and the role of housing associations in the city, shire and nationally. She will discuss the value and importance of housing associations, highlighting their social economic impact, contribution to health and wellbeing and their role in helping to build sustainable successful communities. Sally will also discuss the need for housing associations to cater for a widening tenant demographic, including those with additional support needs, as well as the need to provide high quality, energy efficient, affordable homes.

The keynote speech will be followed by a Q & A panel session chaired by Osprey Housing Group CEO Glenn Adcook.

For more articles please visit our News and Events section

November 1st, 2019

Mission Christmas 2019

mission christmas 2018

After successfully taking part for the past 3 years, Osprey Housing and Osprey Housing Moray are again participating in Northsound and Moray Firth Radio’s Cash for Kids, Mission Christmas campaign.

Last year we brought Christmas magic into the lives of 54 local children who were at risk of waking up to nothing on Christmas morning.

This year we are doing more to help as both Westhill and Lossiemouth offices are registered drop off points for gifts.

If you would like to donate new, unwrapped gifts for children from birth to 18 years old then these can be either dropped off at the offices or contact your housing officer at This email address is being protected from spambots. You need JavaScript enabled to view it. or call on 01224 548000.

We will be accepting donations until Friday 6th December.

If you would like to nominate children to receive a gift then please contact your housing officer. Applications will be accepted until Thursday 14th November 2019.

For more articles please visit our News and Events section.

October 31st, 2019

ARC Report 2018-2019

We are pleased to publish our 2019 Tenants report on the ARC, detailing our performance and outcomes for the 2018-19 year.

This report has been produced by our tenants, for our tenants.

If you want to get more involved or have a hard copy of our report issued, please contact our Customer Service Team.

For our full report please follow the link below.

Full ARC Report 2018-2019

Here is the link to our ARC Video

https://www.youtube.com/watch?v=YNrmr-Ro2BM

For more articles please visit our News and Events section.

October 30th, 2019

Maintenance for allpay

Please be advised that Allpay will be carrying out two essential system maintenance updates in the next couple of weeks.

  • • IVR Telephone Payment line will be unavailable on Wednesday 30th October, between 10pm and 2am. If you use our Call Masking feature within Callpay, please note that all your calls could be affected during this time. During the maintenance period we anticipate there will be periods of connectivity loss for up to 10 minutes.
  • • On Tuesday 5th November between 10pm and 2am the following payment channels will be unavailable;

o Internet Payments (allpayments.net)
o Textpay
o Callpay
o Branded Gateway
o IVR Telephone Payments
o Mobile App

  • • This will not affect your Direct Debit service or payments made via Post Office or Pay Point

They apologise for any inconvenience caused. If you have any questions please do not hesitate to contact them on

This email address is being protected from spambots. You need JavaScript enabled to view it..

For more articles please visit our News and Events section.

In accordance with requirements of the Scottish Housing Regulator, the Governing Bodies of the Osprey Housing Group have today submitted their first Assurance Statement confirming that, based on comprehensive evidence available to them and scrutinised throughout the year the Governing Bodies are confident the Osprey Group complies with the regulatory requirements and standards set out in Chapter 3 of the Regulatory Framework.

Please find below our assurance statement:

Assurance Statement (PDF)

For more articles please visit our News and Events section.

There has been an update from AbilityNet about their homes.

For more information please look at the PDFs below.

AbilityNet PDF AbilityNet PDF

For more articles please visit our News and Events section.

Osprey farewell to pivotal figure

One of Osprey Housing’s longest-serving board members has stepped down after nearly 20 years’ service.

Bill Chapman - board chair for the past three years — became a tenant of Osprey forerunner Aberdeenshire Housing Partnership tenant in 2000. He joined the AHP board in March 2002 and immediately helped drive the organisation in a direction that recognised the importance of listening to, engaging with, and being responsive to tenants’ needs.

Vice-chair Mike Scott paid tribute to Mr Chapman, who stepped down at Osprey’s annual general meeting on 25 September. He said: ‘Bill has been a truly pivotal figure for the association.

‘His passion and commitment to Osprey, and to our tenants, has been inspirational. As chair he has demonstrated excellent leadership qualities and overall has played a hugely effective and influential role.

‘He has been very much at the heart of everything the Osprey Group has achieved to date and has helped steer us to the excellent position we are now in.’

Mr Chapman has also been actively involved in the wider tenant movement where his commitment has earned the respect of national agencies in Scotland and beyond.

His drive and enthusiasm contributed to the creation of North East Tenants, Residents and Landlords Together (NETRLT), an award-winning partnership of tenants, residents and landlords working together for mutual benefit.

Mr Chapman has been on the board of the Tenant Participation Advisory Service (TPAS), was a previous tenant assessor with the Scottish Housing Regulator and has continued to work alongside the regulator as a member of their Regional Network Tenant Liaison Group. He also served on the Scottish Social Housing Charter Sounding Board formulating the Charter, which came into effect in 2012.

Osprey CEO Glenn Adcook said: ‘It has been an absolute privilege to work with Bill. He has been steadfast and selfless in his approach to championing tenants’ interests, improving social housing standards and continually seeking to improve Osprey as an organisation.

‘We are sad to see him step down but recognise he has his wife, family, and his own health to consider and we wish him the very best.’

For more articles please visit our News and Events section.

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