Due to unforeseen circumstances the Lossimouth Office will be closed to the public tomorrow the 14th of March. All calls will be routed to our Westhill office, you may continue to call ether 01343 543210 or 01224 548000. You can also email us on

Our apologies for any inconvenience this has caused.

For more articles please visit our News and Events section.

Here is a rundown of the events for the rest of 2018.

For more articles please visit our News and Events section.

At Osprey we are doing everything we can to keep our services going as effectively as possible during this period of very severe weather. However, during weather such as we are experiencing at present there is inevitably potential for disruption and we are sorry we have had to close our offices for a day or other short periods recently. Customer service is a priority but so too is the safety of our staff and we would ask for your patience and understanding if there is occasional disruption to our services and how easy it is to contact us. We will aim to keep you advised of any disruption through the Website; Facebook and answerphone messages so please check if you experience any difficulty.

Keep warm and safe in your home and please take cold weather precautions.

Osprey Housing

Our emergency out of hours number is 01224 548030.

Our repairs line number is 01224 548001.

Osprey Housing Moray

For emergency out of hours call Heatcare on 01343 842042.

Our repairs line number is 01343 543210.

For more articles please visit our News and Events section.

Please be advised that Allpay will be performing upgrades to their hosted payment channels from 10pm Friday February 9th until 7am Saturday February 10th.

A further upgrade will also take place from 10pm Friday February 23rd until 7am Saturday February 24th.

These upgrades will not affect their Direct Debit Portal.

During these hours you will not be able to access any of the debit and credit card hosted payment channels.

We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact them at This email address is being protected from spambots. You need JavaScript enabled to view it..

For more articles please visit our News and Events section.

The new Universal Credit Scottish choices were made available from 4 October 2017 to people living in Scotland making a new Universal Credit claim in full service areas.

Please use the link provided below for more news about the choices for Universal Credit in Scotland.

Update from the Scottish Government on UC (PDF Download)

For more articles please visit our News and Events section.

We want to support a group of tenants to challenge our performance and come up with ideas on how to improve our services. The group may decide to interview staff, do some mystery shopping, visit empty properties, ask tenants to fill in a survey or review our practices.

An informal café event is taking place at the Town House, High St, Inverness, IV1 1JJ on 16 February from 11am-3pm. The aim is to give tenants the opportunity to talk with tenants of other landlords about their experiences of being part of a scrutiny group.

Lunch and transport are provided but places are limited. For more information email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 01224548000.

For more articles please visit our News and Events section

CFINE are running a 4 week course at our Cook at the 'Nook training kitchen. The course is aimed at those on low incomes, is ...free to attend and will cover:

• Basic cooking skills
• Reducing food costs
• Healthy eating
• Connecting to other support services

Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. / 01224 596156 for more information, and an application form.

You can also follow this on Facebook: https://www.facebook.com/CFINEAberdeen/posts/10155100029866820

For more articles please visit our News and Events section.

With the first week of 2018 coming to an end we would like to wish all associated with Osprey Housing and Osprey Housing Moray a happy and healthy new year.

To concentrate on the latter for a moment, many streets and path are still hazardous and with temperatures being variable ice can be a factor for many weeks to come. No matter how well the snow and ice is removed from car parks and pavements, pedestrians will still encounter some slippery surfaces when walking outdoors in the winter. It is important for everyone to be constantly aware of these dangers and to learn to walk safely on ice and slippery surfaces.

It is recommended that you keep these important safety tips in mind when walking on ice:

• In cold temperatures, approach with caution and assume that all wet, dark areas on pavements are slippery and icy. Dew or water vapour can freeze on cold surfaces, forming an extra-thin, nearly invisible layer of ice that can look like a wet spot on the pavement.
• Walk in designated walkways as much as possible. Taking shortcuts over snow piles and other frozen areas can be hazardous. Look ahead when you walk; a snow- or ice-covered sidewalk or driveway, especially if on a hill, may require travel along its grassy edge for traction.
• Taking shortcuts through areas where snow and ice removal is not feasible can be hazardous.
• Bend slightly and walk flat-footed with your centre of gravity directly over the feet as much as possible.
• Extend your arms out to your sides to maintain balance. Beware if you are carrying a heavy backpack or other load—your sense of balance will be off.
• If you must carry a load, try not to carry too much; leave your hands and arms free to balance yourself.
• Keep your hands out of your pockets. Hands out of your pockets while walking lowers your centre of gravity and increases balance. You can help break your fall with your hands free if you do start to slip.
• Watch where you are stepping and GO S-L-O-W-L-Y !! This will help your reaction time to changes in traction.
• When walking on steps always use the hand railings and plant your feet firmly on each step.
• Use special care when entering and exiting vehicles; use the vehicle for support.
• Take short steps or shuffle for stability. It also helps to stop occasionally to break momentum.
• Choose Appropriate Clothing - avoid boots or shoes with smooth soles and heels, such as plastic and leather soles. Instead, wear shoes or boots that provide traction on snow and ice; boots made of non-slip rubber or neoprene with grooved soles are best. Wear a bright scarf or hat or reflective gear so drivers can see you. Keep warm, but make sure you can hear what's going on around you. Whatever you wear, make sure it doesn't block your vision or make it hard for you to hear traffic.

Wherever 2018 takes you please take care!

For more articles please visit our News and Events section.

Guide to Information

The purpose of our Guide to Information, available through the Model Publication Scheme 2018, has been developed to:

• Allow the public to see what information is available (and what is not available) for Osprey Housing in relation to each class in the Model Publication Scheme 2018
• State what charges may be applied
• Explain how you can find the information easily
• Provide contact details for enquiries and to get help with access to the information
• Explain how to request information that we hold which has not been published

For more please download our Guide to Information.

Classes of Information

We publish all the information that we hold within the following classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.

Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you may make a request to us for that information.

Also See

• Class 1 - About Osprey Housing
• Class 2 - How We Deliver Our Functions and Services
• Class 3 - How We Take Decisions and What We Have Decided
• Class 4 - What We Spend and How We Spend It
• Class 5 - How We Manage Our Human, Physical and Information Resources
• Class 6 - How We Procure Services From External Providers
• Class 7 - How We Are Performing

Procurement Strategy

Osprey Housing have elected to follow Public Sector Procurement rules and as part of our everyday activities, we procure third-party companies to help us provide our services to a high standard across the north east of Scotland. In order to support this, our procurement strategy aims to procure goods, services and works by the most economic, efficient, effective and sustainable means, ensuring that the needs of the community are met within a clear framework of accountability and sustainability.

Please read our full Procurement Strategy.